Data We Collect
- Lead data: name, company, email, phone, service interest, budget range, and your message submitted via our lead form (mailto to hello@yqassurance.com).
- Client data: stakeholder details, business metrics, content, product information, ad account and analytics identifiers required to deliver services.
- Candidate data: CV/resume, contact details, links to work profiles, interview notes.
- Usage/analytics data: pseudonymous information such as page views, referrers, device/browser attributes, and events when analytics tools are enabled.
Purposes & Lawful Bases
We process personal data for the following purposes under these legal bases:
- To respond to enquiries and provide proposals — contract initiation and legitimate interests.
- To deliver services and support — contract performance and legitimate interests.
- To send operational or service-related communications — contract performance and legitimate interests.
- To improve quality, governance, and security — legitimate interests and legal obligations.
- Marketing communications — consent where required; you may withdraw consent at any time.
- Recruitment — legitimate interests and consent where applicable.
Candidate Data
If you apply for a role, we process your CV, contact details, interview notes, and assessment outcomes to evaluate your application and communicate with you. We may retain profiles for future opportunities unless you request deletion.
Client Data
For active clients, we process stakeholder information, project materials, metrics, and platform identifiers strictly to deliver services. You should ensure you have rights to share any third-party data with us and that your instructions comply with law and platform rules.
Analytics & Tracking
- We may use privacy-conscious analytics (e.g., GA4 or similar) to understand aggregate usage and improve the site.
- Identifiers are typically pseudonymous. We do not attempt to identify you unless you submit details voluntarily (e.g., lead form).
- You can limit tracking via your browser settings (block cookies, use “Do Not Track”, or clear site data). Some features may rely on cookies to function correctly.
How We Share Data
- Service providers: vetted vendors (e.g., analytics, hosting, creative/production) under confidentiality commitments.
- Platforms: ad-tech and analytics platforms as required to execute campaigns you authorise.
- Legal & compliance: when required by law or to protect our rights, users, or the public.
- We do not sell or rent personal data.
Data Retention
- Leads: typically retained up to 24 months from last interaction.
- Client project data: retained for the contract term plus up to 36 months for audits and legal requirements.
- Candidates: retained up to 24 months unless you request deletion sooner.
- We may retain minimal records necessary to comply with laws or resolve disputes.
Your Rights
Subject to applicable law, you may request:
- Access to and copies of your personal data
- Correction of inaccurate or incomplete data
- Deletion, anonymisation, or restriction of processing
- Withdrawal of consent where processing relies on consent
- Objection to processing based on legitimate interests
To exercise rights, email hello@yqassurance.com. We may need to verify your identity before actioning a request.
International Transfers
We may process data using infrastructure or vendors located outside your state or country. Where applicable, we implement reasonable safeguards such as contractual protections and access controls.
Security
We use reasonable administrative, technical, and organisational measures (principle of least privilege, access logging, and periodic reviews). No method of transmission or storage is fully secure; please share only what is necessary for the engagement.
Children’s Data
Our services are intended for businesses. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Policy from time to time. The “Last updated” date at the top will reflect the most recent changes.
Questions or requests? Contact us at hello@yqassurance.com.